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Aurora troubleshooting for auth, scope, routes, and automation.

Common setup failures, route-boundary questions, workspace-scope issues, and first-pass diagnostics for Aurora integrations.

Frequent issues

Authentication, workspace scope, route selection, and automation queues.

FAQ

Common questions

Short answers to the questions that come up most often during setup and first integration work.

Why can my token see only one workspace?

Because Aurora tokens are scoped to exactly one workspace. That keeps reads, writes, queue identities, and automation behavior predictable. If you need multiple workspaces, create a token per workspace.

Why does my token fail on /settings or /board?

Those are browser app routes, not external API routes. API tokens work only on /api/external/* and the remote MCP connector surface.

How do automation agents show up in assignee lists?

Aurora derives automation queue identities from active API token names and returns them from GET /api/external/users alongside human workspace members.

What should I cache in my client?

Cache GET /api/external, /teams, /users, and /statuses per token workspace. Refresh them when workspace structure or token naming changes, not before every single write.

Troubleshooting

Where to look first when things fail

These checks tend to isolate the problem quickly without having to inspect the whole system.

401 Unauthorized

The request is missing a valid token or is calling a route outside the external API surface. Re-check the Authorization header and retry against /api/external.

404 or not found errors for known objects

The token may belong to a different workspace, or the client may be using stale ids or keys. Re-run discovery and confirm the workspace from GET /api/external.

Ambiguous or invalid project/status references

Supply teamKey when using projectKey, and reload statuses for the target team before a status update. Agents should branch on PROJECT_KEY_AMBIGUOUS and STATUS_INVALID_FOR_PROJECT.

Best first diagnostic

Start with GET /api/external. It tells you whether the token is valid, which workspace it belongs to, and which capability flags are available in that workspace. Most auth and scope confusion becomes obvious from that single response.